Privacy Policy & Terms & Conditions

1. User Data Utilization

• We collect your name, phone number, email, and shipping address only to send your order, deliver it, and help you when you need support.
• We may also use it to make our website better, tell you about your order, and give you good service.
• We never sell, rent, or give away your information to anyone else.
• We may share it with trusted delivery companies, payment companies, or the law, but only if the law says we must.
• We take reasonable security measures to keep your personal information safe.

2. Order Taken

• You can place orders through our website or official social media pages.
• We accept Cash on Delivery (COD), Bank Transfer, EasyPaisa, and JazzCash.
• After you place an order, our team may contact you by phone or WhatsApp for verification.
• We only send your order after we check that it's correct.
• Nexa Vogues can cancel any order that looks fake, doubled, or wrong.

3. Order Delivery

• We deliver everywhere in Pakistan using a trusted delivery company.
• Please give us your full address — house number, block, street, and a nearby landmark.
• A wrong or incomplete address can delay or cancel your delivery.
• Once we send your order, we'll give you tracking details.

4. Time Duration

• We usually send your order within 1–2 working days after checking it.
• Delivery inside Pakistan usually takes 3–5 working days.
• It may take longer if you live somewhere far away.
• Holidays, bad weather, or delivery problems can also make it slower.

We always try to answer you as quickly as we can.

Exchange Policy

At Jadeno Jewellery, customer satisfaction is our priority. To ensure a smooth shopping experience, we offer an exchange facility under the following terms and conditions.

Faulty or Damaged Products

If you receive a faulty or damaged product, please take clear pictures immediately and share them with our Customer Service team on the same day of delivery. Our representatives will review your request and contact you within two business days.

If the product is verified as faulty, it will be exchanged, subject to stock availability. To claim an exchange, the complaint must be raised and the product must be returned within one (1) day of receiving the order.

Exchange Due to Customer Preference

If you are not satisfied with your purchase, we offer an exchange option within one (1) days of receiving the product. Requests made after this period will not be accepted.

Please note that exchange due to change of mind is not applicable.

Conditions for Exchange

• Products must be unused, unworn, and in original condition.
• Items must be returned to Jadeno Jewellery within one (1) day of delivery for exchange processing.
• Courier charges for returning the product will be borne by the customer.
• Exchange requests are subject to quality inspection and approval.
• Exchange is subject to item availability in stock.
• The exchange/return policy is applicable only on items sold at the actual price and does not apply to items purchased during sales, promotions, or at discounted prices.
• Damages caused by negligence, improper usage, or handling are not covered under this policy.

Refund Policy (No Refunds)

At Jadeno Jewellery, we do not offer refunds. Instead, we provide a fair and convenient exchange option to ensure our customers receive the best possible experience with our products.

This approach allows us to maintain quality standards while offering flexibility through exchanges wherever applicable.

🚫 Order Cancellation

1. Once we've sent your order, it can't be cancelled.
2. Before it's sent, you can ask to cancel or change it, but it's up to us to approve.

🌍 International Orders

1. No exchanges or refunds for international orders.
2. You must pay any customs fees or import taxes yourself.

📦 Address Policy

1. Always give your full and correct address when ordering (house number, block, street, and landmark if you can).
2. A wrong or incomplete address can delay or cancel your order.

Important Note

• Please ensure that you record a complete unboxing video from start to finish while opening your parcel.
• This video is mandatory for any claims related to missing, damaged, or faulty items.
• Claims without an unboxing video will not be accepted.
• All claims must be made within 24 hours of receiving the parcel. Claims made after this period will not be entertained, and the company will not be held responsible.

📞 Customer Support

For any exchange or complaint, message us on WhatsApp, call us, or email us with your order details.

1. Payment

• We accept Cash on Delivery, Bank Transfer, EasyPaisa, and JazzCash within Pakistan.
• Card payments go through a secure payment system.
• We might check your payment details after your order is confirmed.
• If we find anything fake or wrong with your payment, we can cancel your order without telling you first.
• Prices and delivery costs can change at any time. You'll see the final price when you check out.

2. User Data Utilization

• We use your information only to process your order, check payments, arrange delivery, help you, and make our website better.
• We may collect your name, phone number, email, address, and order details when you order.
• We never sell, rent, or give away your information to other companies.
• We may share it with trusted delivery partners, payment companies, or the law only when required.
• We use proper security steps to protect your privacy.
• By using our website, you agree that we can use your information as explained here.